At Ronvel LTD, we want you to be satisfied with your purchase. If you have received an item that is damaged, defective, incorrect, or otherwise eligible for return, we’re here to help.
📦 Return Request
To request a return, please contact us with:
Your order number
Your name and email address
The reason for the return
Photos of the product, if applicable
Photos of damaged packaging, if applicable
Our team will review your request and provide the appropriate return instructions.
⏰ Return Timeframe
Please contact us as soon as possible after receiving your order if you believe your item qualifies for a return.
The applicable return period may vary depending on the product and the terms provided at the time of purchase.
✅ Eligible Returns
A return may be accepted when:
The wrong item was sent.
The product arrived damaged.
The product is defective.
The item does not match the order.
The return otherwise qualifies under the applicable purchase terms.
Products should generally be returned in their original condition and packaging where reasonably possible.
❌ Non-Returnable Items
Certain products may not be eligible for return because of their nature or condition.
These may include:
Personalized or customized products
Items that cannot be returned for hygiene reasons
Products damaged through misuse
Products that have been altered after delivery
Items specifically identified as non-returnable at purchase
Applicable consumer rights are not affected.
🚚 Return Shipping
Return shipping requirements depend on the reason for the return.
For damaged, defective, or incorrect items, Ronvel LTD may provide return instructions or another appropriate resolution.
For customer-requested returns, return shipping costs may be the customer’s responsibility where permitted by applicable terms and law.
Please contact us before sending any product back.
🔁 Exchanges & Replacements
If an eligible item needs to be replaced, we may provide a replacement when the product is available.
If the same item is unavailable, another appropriate resolution may be offered, including a refund where applicable.
💰 Refunds
After an eligible return is received and reviewed, an approved refund will generally be issued to the original payment method.
The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.
📸 Damaged or Defective Products
If your product arrives damaged or defective, please contact us promptly.
Photos may be requested to help us verify the issue and determine the appropriate solution.
We may offer:
Replacement • Refund • Other Appropriate Resolution
depending on the circumstances.
⚖️ Consumer Rights
This Returns Policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.
Where applicable law provides additional rights, those rights remain unaffected.
